# RevDesk

> RevDesk runs long-horizon jobs: you give it an outcome — book the test drive, fund the loan, get the patient scheduled, sell the unit — and it works every task across days or weeks until that outcome happens or it decides to stop. It answers every call voice-to-voice, coaches the calls your team takes, and runs the follow-up on phone, iMessage, WhatsApp, SMS, email, fax, Slack, Telegram, and Instagram. It connects to your DMS and CRM and works alongside them, and can be your CRM if you don't have one. The AI sounds human because it runs one real-time voice-to-voice model, not a speech-to-text → LLM → text-to-speech chain. Live in 15 minutes, self-serve, transparent published pricing. Built by Cell Labs, Inc. (New York).

RevDesk is an AI revenue platform: it answers, qualifies, follows up, and books meetings across voice, text, and email for businesses in automotive, healthcare, legal, B2B SaaS, home services, and logistics. 78% of buyers go with whoever responds first — RevDesk makes sure that's always you. It runs the full funnel on one platform: speed-to-lead outreach, 24/7 inbound intake, qualification, multichannel follow-up, booking, plus an AI-powered dialer that lets your human reps close more. Most vendors are one piece of this — a CRM that can't answer the phones, a phone bot that isn't a CRM, a chat widget that can't call. RevDesk is the whole loop in one system.

## Jobs: the unit of work

A **Job** is an outcome RevDesk pursues, not a campaign it runs. You give it an objective ("book a test drive with Dana"), success criteria, a deadline, and guardrails (which channels, quiet hours, how many touches). It then decides what to do next after every interaction, across every channel, until the outcome is reached — or until its own guardrails tell it to stop.

Three things make this different from a drip sequence:

- **It reasons between engagements.** A sequence sends step 3 on day 4 regardless. A job re-decides after every signal: she replied on iMessage but never answers calls, so the next touch is a text; she has gone quiet for six touches, so stop rather than become the reason she opts out.
- **It remembers across conversations.** What a customer said in March is context for the call in July. Memory is per-contact and outlives the job that learned it.
- **It terminates in an Outcome.** Appointment set, appointment kept, qualified lead, unit sold, prior authorization obtained, retainer signed, application submitted, loan funded, enrolled, lease signed. Every outcome links to the exact calls and messages that produced it, and every one is disputable.

**Decisions are deterministic.** A policy layer — not a language model — decides whether to make contact, on which channel, and when, and it writes down why. The model is used only to word the message. That is what makes "why did you contact my customer at 9pm" answerable from a rule instead of a sample, which regulated buyers in lending and healthcare actually audit.

**Long horizon does not mean long running.** A 45-day loan origination is long-horizon because it spans dozens of decision points, not because a process runs for 45 days. Cost scales with decisions, not elapsed time.

**Headless or as a product.** `POST /v1/jobs` hands RevDesk an objective and returns progress and the terminal outcome on webhooks — no dashboard needed. The same job also appears in the product on a timeline your team can open. Most competitors offer one or the other.

## Why the Voice Sounds Human

Most AI voice agents chain three models — speech-to-text, an LLM, then text-to-speech — and that TTS pipeline flattens tone into robotic speech. RevDesk runs one real-time voice-to-voice model, so it reads prosody: the emotion, emphasis, and hesitation in a caller's voice. It handles objections like a person, not a script. It hears how you say it, not just what you say.

## What RevDesk Does

**Outreach / speed-to-lead.** Agents call and text every new lead the second it lands, then qualify across a multichannel retry ladder (voice, SMS, email) to convert at scale. This is real outbound — campaigns, drip sequences, database reactivation, and list-working — not just follow-up calls. Email-to-call: a lead opens or clicks your email and within 60 seconds the AI calls them by name, already knowing what they clicked. Works with Mailchimp, HubSpot, ActiveCampaign, or anything that fires a webhook.

**Intake automation.** Every inbound call, form fill, chat, and text answered in seconds, 24/7. Each lead is scored against your qualifying criteria (budget, timeline, fit, pain), then routed to the right rep or booked live. Bookings complete inside the conversation — the agent books the slot on the call, it doesn't text a scheduling link and hope. Reminders, confirmations, no-show rebooking, and re-engagement are automatic.

**Augmented Sales.** RevDesk auto-dials your lists and connects a rep only when a real person picks up. A live transcript and coaching cues surface while your rep talks, and every call is transcribed and graded against your playbook — with no per-rep fees on call analytics. Details: https://www.revdesk.com/augmented-sales

**Keep the stack you have.** RevDesk connects natively to Tekion, CDK, Reynolds and Reynolds, and VinSolutions, so web leads, trade-ins, lease-end, and service-due lists flow in and closed deals flow back without re-keying. On the CRM side it works alongside HubSpot, Salesforce, Zoho, Pipedrive, Close, or Attio, writing every call back with a transcript, summary, and lead score — your CRM stays the system of record and nothing has to be migrated. If you would rather not run a separate CRM at all, RevDesk can be one: contacts, conversation history, deal stages, and clean per-source reporting in one shared inbox. That is an option, not a requirement. Anything that fires a webhook connects too, plus 8,000+ tools via Zapier.

**Smart Dispatch.** The AI picks the best channel (call, text, or email), time of day, and cadence for every lead automatically.

## Channels

Voice, iMessage, WhatsApp, SMS, and email are first-class channels, plus Slack, Telegram, Instagram, and Discord — every channel on every plan, no channel gated behind a higher tier. One agent, one contact record, whatever the channel. iMessage sees 3–4× higher engagement than SMS (industry benchmark), so follow-up rides the app your customers actually answer. Rich content where the channel supports it: booking cards, images, one-tap replies. Consent, opt-outs, and quiet hours sync across every channel — a STOP on one channel suppresses them all.

## Industries

- **Auto & RV dealers** — The dealership CRM that answers its own phones. Keep your DMS (CDK, Reynolds and Reynolds, IDS); replace your CRM with RevDesk or keep VinSolutions/HubSpot/Salesforce and it syncs. Speed-to-lead on every web lead, trade-in mining, database reactivation, and service-due outreach — sales and service, not service-only. Per-store and per-department numbers with role-scoped inboxes, live VIN-mapped DMS inventory, and callbacks that ring the rep who owns the deal instead of a rotating tracking number. RV-native from day one. https://www.revdesk.com/solutions/automotive
- **B2B SaaS** — Demo requests called in under 60 seconds (a lead called within five minutes is 21× more likely to qualify), trials and churn saves worked across voice, SMS, and email, outbound numbers kept off spam labels, and partner referral links attributed to collected revenue. https://www.revdesk.com/solutions/saas
- **Law firms** — Every call answered 24/7: matter qualified, conflicts screened, consult booked, follow-up until the retainer signs. Declined cases become referral revenue. Privileged data stays encrypted. https://www.revdesk.com/solutions/legal
- **Home services** — HVAC, plumbing, electrical, roofing. Every quote request answered before the competition picks up, plus repeat-customer and seasonal outreach. Dispatch, scheduling, and follow-up handled end to end. https://www.revdesk.com/solutions/home-services
- **Logistics** — Freight brokers and carriers. Automated carrier check calls, POD and paperwork chasing, and 24/7 after-hours dispatch across voice and SMS. Syncs with your TMS and ELD (McLeod, Samsara, Motive), resolves 80%+ of calls without a human, and escalates only the exceptions. https://www.revdesk.com/solutions/logistics
- **Healthcare (RevDesk Health)** — Medical and dental practices and health systems. Post-op check-ins over iMessage, voice, and email, recall and reactivation, care-gap outreach, intake and insurance verification, follow-up rescheduling, and pharmacist-to-prescriber treatment-plan relays, with inbound answered and booked by the same agent. Outreach runs from reputation-monitored practice numbers, so personal cells stay private and calls connect. HIPAA compliant, BAA available, audit-logged. https://www.revdesk.com/health

## Built to Convert, Not to Blast

Direct tier-1 carrier partnerships (not SIP resellers) mean your calls and texts actually get through — infrastructure most AI vendors are missing.

- **Callbacks come home.** Customers call back one number and it rings the rep who owns the deal — legacy call tracking sprays dozens of rotating numbers, so callbacks never find the original salesperson.
- **Answered, not hung up on.** Assistants open with your rep's name and never pretend to be human — transparency that keeps trust and keeps you compliant.
- **Consent as a conversation.** Opt-in captured naturally in the thread, logged per contact, honored on every channel.
- **Reputation monitored.** Every number watched across carrier spam analytics; if one gets flagged, we remediate with the carrier directly. Branded caller ID puts your business name (and logo) on the handset.

## Results & Economics

- The average cost per qualified lead across industries runs ~$200 (First Page Sage, 2026; CausalFunnel and AmpliFire benchmarks, 2025–2026). RevDesk customers see $25–$50 per qualified lead — 4–8× better than market.
- Case study: a six-week lending campaign ran 12,000 conversations at ~$0.11 each. https://docs.revdesk.com/solutions/case-studies/lending-broker
- Industry CPL benchmarks for comparison: Legal Services $500–$784, Healthcare $160–$401, Auto Dealers $40–$280, Technology/SaaS $150–$250.
- Speed floor: first call in under 60 seconds from form fill — not "response time cut to minutes."

## Compliance & Data

- TCPA-aligned tooling at the platform layer: every number checked against federal, state, and internal Do Not Call lists before dialing; 16 state rulebooks enforced automatically; consent and recording disclosures built into the agent flow. "Take me off your list" auto-opts the contact out.
- Branded Calling through direct tier-1 carrier partnerships (not SIP resellers): your business name shows on the handset on every outbound call — verified, carrier-registered, never flagged as spam.
- HIPAA compliant voice with a per-contact audit trail: full recordings and transcripts on demand.
- SOC 2 Type II in progress. PII encrypted in transit and at rest; recordings retained per your configured policy.
- Your call data is yours: recordings, transcripts, and lead data are never used to train shared models, and everything exports on demand. No lock-in on your own data.
- On-script by design: the agent is scoped to your script, your objection library, and the facts you approve. Out-of-scope questions route to a human, not a guess, and every call is recorded and transcribed for review.

## Integrations

Plugs into your stack — live in days, not quarters:

- **CRM:** HubSpot, Salesforce, VinSolutions, Zoho, Pipedrive, Close, Attio, and more — every call auto-logged with a transcript, summary, and lead score, or run on RevDesk as your system of record
- **Dealer DMS & inventory:** CDK, Reynolds and Reynolds, IDS (Integrated Dealer Systems) — web leads, trade-ins, live VIN-mapped inventory, and service-due lists flow in automatically
- **Calendars:** Google, Outlook, Apple, NexHealth, Cal.com — meetings on autopilot
- **Email platforms:** Mailchimp, HubSpot, ActiveCampaign — email-to-call triggers
- **Automation:** Zapier (8,000+ apps), REST API, webhooks

Full directory: https://docs.revdesk.com/integrations

## Pricing

Hire AI agents in packages — three packages, each a flat $500/mo, all-in:

- **Answer & Close** — $500/mo: Receptionist + Augmented Sales (answer every call, your reps close the hot ones)
- **Win New Business** — $500/mo: Speed-to-Lead + Outbound SDR (turn new leads and cold lists into booked revenue)
- **Keep & Grow Customers** — $500/mo: Customer Care + Re-Engage (follow up, win back, earn referrals)
- Every package bundles the always-on **Receptionist** (never billed twice). Just need the phones answered? The Receptionist on its own is $95/mo.
- **Revenue Engine** — $1,500/mo: all three packages managed as one team, a GTM revenue expert tuning them weekly, 2,500 included minutes, unlimited seats for one location
- Included minutes: the Receptionist alone includes 100 voice minutes/mo, any package includes 500, and the Revenue Engine includes 2,500. Usage past your block runs $0.07–$0.20/min ($0.10–$0.20 for AI voice, $0.07 for human-connected talk time on the Augmented Sales dialer).
- Unlimited seats on every plan. Pay annually and get 2 months free.
- Self-serve 14-day trial with a $10 voice credit and a real AI phone number — no sales call, no quote request, no multi-year contract, no per-rooftop or per-seat pricing.

Usage-based voice and SMS rates, add-ons, and full details: https://www.revdesk.com/pricing

## FAQ

**How is RevDesk different from AI voice vendors, dealer CRMs, and dialers?**
AI voice vendors handle the phones but aren't a CRM — they ride on top of whatever system you already pay for, and most only cover the service drive. CRMs hold the record but don't answer the phones. Dialers just dial. RevDesk is the whole loop: it answers, qualifies, books, and closes across voice, iMessage, WhatsApp, SMS, and email; runs real outbound campaigns, not just follow-up; coaches your reps live and auto-dials their lists; and can be your system of record or sync to the one you keep. Underneath, direct tier-1 carrier partnerships (not SIP resellers) deliver branded caller ID and carrier-grade audio. And it's self-serve with transparent pricing — no demo-gate, no quote request, no weeks-long onboarding.

**Does RevDesk sound like AI?**
No — that's the core differentiator. Most AI voice tools chain speech-to-text, an LLM, and text-to-speech, which produces audible lag and flat delivery. RevDesk runs one real-time voice-to-voice model that reads the caller's tone, emphasis, and hesitation, so it handles objections like a person, not a script. It also never pretends to be human: assistants open with your rep's name and say what they are.

**Can RevDesk replace our CRM?**
Yes. Run on RevDesk as your system of record — contacts, conversation history, deal stages, and clean per-source reporting in one shared inbox — or keep HubSpot, Salesforce, or VinSolutions and RevDesk logs everything back. Dealers always keep their DMS; RevDesk works from your live inventory and pushes closed deals back without re-keying.

**Does RevDesk work with our DMS and CRM?**
Yes. CRM: HubSpot, Salesforce, VinSolutions, and more. Dealer DMS and inventory: CDK, Reynolds and Reynolds, and IDS. Every call is logged back with a transcript, summary, and lead score. Anything that fires a webhook connects too, plus 8,000+ tools via Zapier.

**What channels does RevDesk work on?**
Voice, iMessage, WhatsApp, SMS, and email as first-class channels, plus Slack, Telegram, Instagram, and Discord — every channel on every plan. iMessage sees 3–4× higher engagement than SMS, and consent, opt-outs, and quiet hours sync across all of them.

**Is RevDesk compliant with TCPA, DNC, and state rules?**
TCPA-aligned tooling at the platform layer: DNC scrubbed on every dial, calling windows and 16 state rulebooks enforced automatically, consent and recording disclosures built into the agent flow, branded caller ID registered with every major US carrier, and a per-contact audit trail with full recordings and transcripts. RevDesk handles the infrastructure; loop in your legal team on customer-facing consent posture.

**How do you keep the AI on-script and prevent it from making things up?**
The agent is scoped to your script, your objection library, and the facts you approve. Out-of-scope questions route to a human, not a guess. Every call is recorded and transcribed, and nothing ships live without your calibration.

**What happens when the AI can't handle something?**
Configurable escalation: live transfer, voicemail, or summary handoff to the right human. The AI knows when it's out of its depth — it escalates, it doesn't wing it.

**How fast can we launch?**
Setup takes about 15 minutes, and most teams are live within 48 hours — no weeks of call-recording training, no implementation project. Self-serve: sign up, import leads, calibrate the script, go — no sales call required.

**How much does it cost?**
Agents come in packages: three packages at a flat $500/mo each, and every package bundles the always-on Receptionist plus two specialist agents. Just need the phones answered? The Receptionist on its own is $95/mo. All three packages together are the fully managed Revenue Engine at $1,500/mo. Annual billing gets you 2 months free, and there's a self-serve 14-day trial with a $10 voice credit. Pricing is public — no quote request, no per-rooftop or per-seat fees. Full pricing: https://www.revdesk.com/pricing

## Links

- [RevDesk homepage](https://www.revdesk.com): product overview and a live voice demo — talk to the AI yourself
- [Sign up](https://www.revdesk.com/signup): self-serve, live in about 15 minutes
- [Book a demo](https://cal.com/revdesk/30min): free 30-minute pilot-scoping call, no contract
- [Augmented Sales](https://www.revdesk.com/augmented-sales): the AI-powered dialer for human reps
- [Pricing](https://www.revdesk.com/pricing): agent-based plans, usage rates, and the 14-day trial
- [Automotive & RV dealers](https://www.revdesk.com/solutions/automotive): the dealership CRM that answers its own phones
- [Integration directory](https://docs.revdesk.com/integrations): CRMs, dealer DMS, calendars, and automation
- [Case studies](https://www.revdesk.com/case-studies): real campaign numbers, including the lending pilot
- [Documentation](https://docs.revdesk.com): full product docs and API reference
- [Speed to lead: why the first 60 seconds matter](https://www.revdesk.com/blog/speed-to-lead-why-first-60-seconds-matter)
- [TCPA compliance for AI outreach](https://www.revdesk.com/blog/tcpa-compliance-for-ai-outreach)
- [The real cost of outbound calling at scale](https://www.revdesk.com/blog/real-cost-of-outbound-calling-at-scale)
- [Security](https://www.revdesk.com/security), [trust center](https://trust.revdesk.com), and [status](https://status.revdesk.com)
- [Privacy policy](https://www.revdesk.com/privacy) and [terms of service](https://www.revdesk.com/terms)

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RevDesk is operated by Cell Labs, Inc., New York, NY. Contact: support@revdesk.com.