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Urgent Care

Every walk-in, captured.

Surge calls answered, visits booked, patients brought back.

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  • Every caller gets booked
  • True emergencies route to 911
  • Repeat visits on autopilot
0
Busy signals, ever
70%
Of visits start as a call
24/7
Nights, weekends, surges
The math for urgent care
$150+

lost every time a patient can't get through

Urgent-care access benchmarks

A call that can't get through is a patient driving to the next clinic. Or the ER.

30%+

of peak-hour calls missed by the front desk

2–3×

call volume in cold-and-flu season

85%

of patients won't leave a voicemail

Why it matters

The revenue within reach

01

Surge walks out

Flu season floods the phones. Patients who can't get through go to the next clinic.

02

The visit ends the relationship

No follow-up means no rechecks, no reviews, no repeat visits. One-and-done revenue.

03

Growth nobody works

Employers need drug screens and physicals. Lapsed patients need flu shots. Nobody has time to call.

How it works

Three steps. No new system.

1

Connect your PMS / EHR

Schedule, hours, and accepted insurance sync so every booking is accurate.

2

Every call converted

Callers get qualified and booked on the spot, with wait times shared live.

3

Growth runs itself

Reviews, rechecks, and reactivation work in the background.

What it does

What RevDesk does for urgent care

Calls become visits

Inbound demand turns into confirmed bookings, not messages.

Surge, absorbed

Every concurrent caller answered at once, even at seasonal peaks.

Review engine

A text after every visit builds the reputation that wins the next patient.

Rechecks, kept

Results, referrals, and rechecks followed up so care continues.

Employer outreach

Drug screens, physicals, and injury care sold to local employers on repeat.

Patients, reactivated

Flu shots, sports physicals, and seasonal visits filled from your lapsed list.

Every channel

One agent. Every channel.

Voice, iMessage, WhatsApp, SMS, and email in one agent — engaging the moment intent spikes and following up until your leads convert.

Voice

Calls new leads in under a minute, plus outbound from reputation-monitored numbers.

Messaging

Two-way follow-up on the app your customers answer — iMessage sees 3–4× the engagement of SMS.

Email & team channels

Turns email opens into live calls in 60 seconds, and escalates to your team in Slack or Discord.

Branded & private

Calls patients actually answer.

Providers call from your practice’s number, never a personal cell. Reputation-monitored, so calls land trusted instead of flagged “Scam Likely.”

Your practice's name on the handset
AI referrals and callbacks from the same number
Personal cells never exposed
Incoming call
Riverside Family Care
Verified business
Branded, reputation-monitored caller ID. Not “Scam Likely,” never a personal cell.
Integrations

Works with your stack

Two-way sync, so every call, text, and booking lands where your team already works. Plus any webhook and 8,000+ tools via Zapier.

ExperitySolvEpicathenahealtheClinicalWorksZapier

Common questions

  • No. Answering the phone is the floor. RevDesk books the visit, then grows repeat volume with outbound.
  • It can still share live wait times and hold a place in line.
  • Your triage rules run on every call. Chest pain and stroke symptoms go straight to 911 or the ER.
  • Everything non-urgent gets qualified and booked.
  • PII is encrypted in transit and at rest, and never trains shared models.
  • SOC 2 Type II is in progress. Confirm HIPAA and BAA needs with the RevDesk team before go-live.
  • $0.20 a minute for AI voice and $0.07 a minute when a human takes the call. No setup fees.

Put RevDesk to work for urgent care

Live in days, not months. Transparent pricing, no enterprise contract to evaluate.

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