Terms of Service

By accessing or using RevDesk's conversational AI, messaging, and automation platform and related services (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access our Services.

RevDesk is a conversational AI and automation platform. We deploy AI agents that hold real conversations with your customers across every channel you use, and automations that act on what those conversations produce. Customers include sales teams, medical practices, and legal firms, among others.

The Services include:

• Conversational AI agents that answer, qualify, follow up, and book, inbound and outbound
• Omnichannel conversations across voice, SMS, iMessage, WhatsApp, email, and other messaging channels we support, with one agent and one shared conversation history per contact
• Human-in-the-loop calling, including assisted and augmented dialing where a person and an AI agent share the call
• Campaigns and multi-touch sequences, with consent capture, suppression, and compliance gating
• Automations and workflows that trigger on conversation outcomes and route work onward
• Contact and pipeline management, with CRM and calendar integrations and two-way syncing
• Appointment scheduling and booking pages
• Call recording, transcription, and conversation analysis, subject to the settings you control
• Telephone numbers and carrier services, including registration, caller-ID branding, and number reputation
• Analytics and reporting across channels, campaigns, and agents
• APIs, SDKs, and webhooks for building on top of the platform

Not every feature is available on every plan, and we add, change, and retire features over time. What you are entitled to is what your plan or Order Form provides.

A few terms carry specific meanings throughout these Terms.

Customer Data

Everything you or your End Users put into, or generate through, the Services: contacts, call recordings and transcripts, messages, bookings, prompts, and configuration. Customer Data is yours.

End User

Anyone you authorize to use the Services through your workspace, including your employees and contractors. You are responsible for their acts and omissions as if they were your own.

Caller

A person who calls, is called by, or exchanges messages with your workspace. Callers are not party to these Terms, and their relationship is with you rather than with us.

Workspace

The organization-level tenant that owns Customer Data, numbers, billing, and membership. A single login may belong to more than one Workspace.

Order Form

A written ordering document or master agreement signed by both parties covering your use of the Services.

Documentation

The published product documentation at docs.revdesk.com, as updated from time to time.

These Terms incorporate, and are read together with, the following:

• The Acceptable Use Policy
• The Privacy Policy and the Data Processing Agreement
• The Sub-processor list
• The Affiliate Terms, if you participate in the affiliate program
• Any Order Form signed by both parties

The Services use third-party AI models to answer calls, generate responses, and convert speech to and from text. The AI processes call audio in real time and is not perfect. You are responsible for reviewing important information.

The specific providers in the voice path, what each one receives, and which are covered by a Business Associate Agreement are listed on our Sub-processors page. That list changes as we improve the platform, so it lives outside these Terms rather than inside them. We give at least 30 days' notice before a new sub-processor begins processing your data, and you may object during that window.

Training Data Policy: We do NOT use your call recordings, transcripts, or business data to train AI models. See our Privacy Policy for full details on AI data processing.

We engage third-party service providers to operate the Services, spanning telephony and messaging, real-time media, AI models and voice synthesis, hosting and storage, payments, email, and product analytics. Each receives only the data necessary to perform its function, under a written contract imposing data-protection obligations no less protective than those we owe you.

The current list, naming every provider and what each one receives, is published at revdesk.com/subprocessors and is versioned so you can identify which list was in effect at any time. We give at least 30 days' notice before adding or replacing a sub-processor, during which you may object on reasonable data-protection grounds.

The Services connect to third-party products you choose to enable, such as calendars, CRMs, and messaging tools. Enabling an integration authorizes us to exchange data with that product on your instruction.

Those products are operated by their own providers, under their own terms and privacy policies, and we do not control them. We are not responsible for their availability, their accuracy, their security, or their handling of data once it reaches them. If a provider changes or removes its API, the corresponding RevDesk functionality may change or stop working, and that is not a breach of these Terms.

You are responsible for your relationship with each provider, including having the rights and consents needed to connect it to your workspace. Disconnecting an integration stops future data exchange but does not retrieve data already sent.

You must be at least 18 years old and provide accurate information. Keep your password secure. You're responsible for anything that happens with your account.

Registration Requirements

To use our Services, you must:

• Be at least 18 years old
• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Use the Services for lawful business purposes only
• Keep your login credentials to yourself rather than sharing a single account

A single login may belong to more than one workspace, and you may create or join additional workspaces as your business requires. What you may not do is share one set of credentials among several people, which defeats the audit trail and the per-user access controls.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@revdesk.com of any unauthorized access or security breach.

Use RevDesk legally and ethically. Don't spam, harass, break laws, or abuse the system. Be respectful to callers and follow telemarketing regulations.

The full rules are set out in our Acceptable Use Policy, which forms part of these Terms. It is worth reading rather than skimming: because RevDesk connects to the public telephone network, a number of those rules come from carriers and regulators rather than from us, and we have no discretion to waive them.

In summary, you may not use the Services to:

• Violate any laws, regulations, or third-party rights
• Infringe on intellectual property rights
• Transmit spam, unsolicited marketing, or illegal content (see TCPA below)
• Harass, abuse, threaten, or harm others
• Interfere with or disrupt our Services, servers, or networks
• Attempt to gain unauthorized access to any systems or user accounts
• Use automated systems to scrape or access the Services without permission
• Impersonate any person, entity, or misrepresent your affiliation
• Spoof caller ID, evade call authentication, or generate artificially inflated traffic
• Send messaging traffic that is unregistered, misregistered, or in a prohibited content category
• Record calls without proper consent (see Call Recording below)
• Use the service for fraudulent, deceptive, or misleading purposes

RevDesk contacts people on your behalf, using lists you supply. We have no relationship with those people and no way to verify how you obtained their details, so these representations sit with you.

For every contact, phone number, and list you upload, sync, or otherwise bring into the Services, you represent and warrant that:

• You obtained it lawfully, and can document how
• You have a lawful basis to process it and to contact the person on each channel you use, and consent where consent is required
• You have given whatever notices applicable privacy law requires
• You maintain current opt-out and suppression records, and will not re-import a suppressed contact
• The registration data you give us for A2P 10DLC and for caller-ID branding is accurate and current
• You will not submit protected health information or other special-category data unless your workspace is configured for it under a separate executed agreement

These representations are continuing, and are the basis on which we accept traffic from you. A breach of them is grounds for immediate suspension under the Acceptable Use Policy, and sits within your indemnification obligations below.

Call recording and transcription are optional features you can enable or disable at any time. If you choose to enable recording, you're responsible for following call recording laws in your area. Some states require all parties to consent before recording.

If you enable call recording functionality, you are responsible for:

• Complying with all applicable federal, state, and local call recording laws
• Obtaining necessary consent from call participants where required by law
• Providing appropriate notifications about recording practices (e.g., "This call may be recorded")
• Using recorded calls in accordance with privacy laws and regulations
• Understanding and following the consent requirements in your jurisdiction

Call Recording Jurisdiction Guide

Call recording laws vary by state. Use this guide to understand your state's requirements:

If you use RevDesk to make outbound calls or send marketing messages, you must follow telemarketing laws (TCPA). Get consent before calling people, respect Do Not Call lists, and don't spam.

The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls and text messages. If you use our Services for outbound calling or messaging, you must comply with TCPA requirements.

Your Responsibilities

• Obtain prior express written consent before making marketing calls or sending marketing texts using automated systems
• Respect the National Do Not Call Registry and internal do-not-call lists
• Provide clear opt-out mechanisms in all marketing messages
• Identify yourself at the beginning of calls and include callback information
• Call only during permitted hours. The federal window is 8 AM to 9 PM in the recipient's local time. A number of states are narrower, and the stricter rule applies
• Honor revocation promptly. A recipient may revoke consent by any reasonable means, and the revocation applies across channels unless you have separate consent
• Maintain records of consent and opt-outs for at least 4 years
• Check state law as well as federal. Florida, Oklahoma, Washington and others have their own telemarketing statutes, several with private rights of action and requirements stricter than the TCPA

When TCPA Applies

TCPA rules apply to:

• Marketing and sales calls: Calls promoting products or services
• Artificial and prerecorded voice calls: Including every call placed by an AI agent, whatever its purpose
• SMS marketing: Text messages promoting your business

Purely informational and transactional calls, such as appointment reminders, order confirmations, and account notifications, sit under lighter requirements than marketing calls. They are not unregulated. Consent is still generally required to reach a mobile number with an artificial voice, and revocation must still be honored.

When you send text messages through RevDesk, you are the sender. The messages go out under your brand, from a number registered to your business, to recipients whose consent you collected. We provide the infrastructure; the messaging program is yours, and so are its obligations.

Registration

US carriers require every business sending application-to-person traffic to register through A2P 10DLC. Before you send, you must register your brand and campaign, and the information you give us for that registration must be accurate and kept current.

• Your legal business name, EIN, and address must match your actual registration. Borrowed or invented business details are grounds for immediate suspension and get campaigns rejected
• Your published opt-in flow, privacy policy, and sample messages must reflect what you actually send. Carriers audit these against live traffic
• You must send campaign traffic on the number registered for that campaign, and may not spread traffic across numbers to dilute filtering

Consent and Opt-Out

• Collect and keep proof of opt-in for every recipient, per channel. Consent to a call is not consent to a text
• Honor STOP and its variants immediately, and confirm the opt-out. Never message an opted-out recipient again, from any of your numbers
• Honor HELP with a reply that identifies you and gives a contact method
• Identify yourself in your messages, and disclose that message and data rates may apply where required

RevDesk records consent at the contact level, appends opt-out language on cold first contact, and processes inbound STOP automatically. Those are aids, not a substitute for running a compliant program. Prohibited content categories, including the SHAFT restrictions, are listed in the Acceptable Use Policy.

We own the RevDesk software and technology. You own your business data. You can't copy our platform or use our brand without permission.

Our Rights

RevDesk (Cell Labs, Inc.) retains all rights, title, and interest in:

• The Services and underlying technology
• Our trademarks, logos, and branding ("RevDesk" name and logo)
• All software, algorithms, and AI model configurations
• Documentation, training materials, and marketing content
• Any improvements or derivatives of the Services

Your Rights

You retain full ownership of your business data and content. Your call recordings, transcripts, customer information, and all data you input into the platform belongs to you, not us.

By using our Services, you grant us a limited license to:

• Process and store your data solely to provide the Services to you
• Display your data back to you through the platform interface
• Share data with third-party integrations that you explicitly enable
• Create anonymized, aggregated analytics (e.g., "average call duration") that contains no personally identifiable information or call content

This license ends when you delete your data or close your account.

Each party may receive information from the other that is marked confidential, or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Customer Data is your Confidential Information. The non-public parts of the Services, including pricing, architecture, and unreleased features, are ours.

The receiving party will:

• Use the other's Confidential Information only to perform under these Terms
• Protect it with at least the care it uses for its own confidential information, and never less than reasonable care
• Limit access to those who need it and are bound by confidentiality obligations

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it without a duty of confidence, is independently developed without reference to the disclosing party's information, or is rightfully received from a third party.

If compelled by law to disclose, the receiving party will give prompt notice where it is legally permitted to do so, so the disclosing party can seek protective treatment. These obligations survive termination for three years, and indefinitely for anything that qualifies as a trade secret.

Where we process personal data on your behalf, you are the controller and we are the processor. That relationship is governed by our Data Processing Agreement, which forms part of these Terms and applies automatically. It carries the terms Article 28 of the GDPR requires, along with Annexes describing the processing, our technical and organizational measures, and our sub-processors.

Where the DPA conflicts with these Terms on the processing of personal data, the DPA controls.

Our collection, use, and protection of your data is governed by our Privacy Policy. Please review it to understand how we handle your information.

We try our best to keep RevDesk running smoothly, but occasional downtime happens. We provide email support and work to fix issues quickly.

We strive to provide reliable service but do not guarantee:

• Uninterrupted or error-free service
• Specific uptime percentages (unless covered by a separate SLA)
• Compatibility with all devices, browsers, or phone systems
• That the AI will always understand or respond correctly

Customer Support

We provide customer support via:

• Email: support@revdesk.com (response within 24 hours on business days)
• Documentation: Help center and knowledge base (docs.revdesk.com)
• Priority support: Available on paid plans

Support hours are Monday-Friday, 9 AM - 6 PM Pacific Time, excluding holidays. We'll do our best to respond quickly to urgent issues outside business hours.

We sometimes make features available as beta, preview, or early access. They are labelled as such in the app.

Beta features are provided as-is, are excluded from any uptime or support commitment, and may change, break, or be withdrawn at any time without notice. Data created through a beta feature may not survive the feature. Use them in production only if you are comfortable with that.

Beta features are our Confidential Information until we release them generally, so please do not publish benchmarks or screenshots of them without our written consent.

RevDesk supports a partner model in which a partner organization creates and manages workspaces for its own customers. If you access the Services through a partner, or act as one, this section applies.

If you are a partner:

• You are responsible to us for your customers' use of the Services, including their compliance with the Acceptable Use Policy, and for the fees on the workspaces you create
• You must give your customers terms at least as protective as these, and must not represent that we offer commitments we have not made
• For personal data your customers put into their workspaces, you are typically the processor and your customer is the controller, which makes RevDesk a sub-processor. Our Data Processing Agreement is written to accommodate that

If you reached RevDesk through a partner, your workspace and its data are yours, not the partner's. Your partner may administer the workspace and see its content in order to support you. If the partner relationship ends, we will work with you in good faith to keep your workspace running directly.

We provide RevDesk as-is without guarantees. We're not liable for lost revenue, missed calls, or indirect damages. Our liability is limited to what you paid us.

Service Disclaimer

Limitation of Liability

What the Cap Does Not Cover

The limitations above do not apply to, and neither party may rely on them to escape:

• Its indemnification obligations under these Terms
• Breach of its confidentiality obligations
• Your obligation to pay fees owed for the Services
• Liability that cannot be limited or excluded under applicable law
• Fraud, gross negligence, or willful misconduct

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is so, the exclusions and limitations above apply only to the extent permitted, and nothing in these Terms removes a right you cannot waive.

If someone sues us because of how you used RevDesk (e.g., illegally recording calls without consent), you're responsible for those legal costs, not us. Use the service legally and ethically.

You agree to indemnify, defend, and hold harmless RevDesk (Cell Labs, Inc.), its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your failure to comply with call recording, TCPA, or other applicable regulations
• Content you submit through the Services
• Disputes between you and your customers or callers

Either of us can end this agreement at any time. We may terminate immediately if you violate these Terms. After termination, we'll delete your data after a grace period.

Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or by emailing support@revdesk.com. Cancellation is effective at the end of your billing period.

Termination by Us

For cause, we may suspend or terminate immediately, without prior notice, where there is:

• A violation of these Terms or the Acceptable Use Policy
• Fraudulent, abusive, or illegal activity
• A carrier or regulator directive, or active harm to recipients or to our platform
• Non-payment, after we have notified you and given you a chance to cure

Without cause, we will give you at least 30 days' written notice before terminating a paid account, and will refund any prepaid subscription fees covering the period after termination. We will not exercise this right merely to avoid an obligation we owe you.

Effect of Termination

Upon termination:

• Your right to use the Services ceases
• You have 30 days to export your data, and we will send reminders during that window
• After the 30-day export window we delete your workspace data, completing deletion within 90 days of termination, save for anything we must retain by law. This matches the deletion timeline in our Privacy Policy and Data Processing Agreement
• Prepaid balance is forfeited on termination and is not refunded, consistent with the Subscription and Payment section above
• Subscription fees already paid are not refunded, except on a without-cause termination by us

If we have a dispute, we start by talking. If that fails, most disputes go to binding arbitration rather than court, individually rather than as a class. Delaware law governs. You can opt out of arbitration within 30 days, and doing so costs you nothing.

1. Informal Resolution First

Before starting arbitration or filing suit, the complaining party must send a written Notice of Dispute describing the claim and the relief sought, to legal@revdesk.com or, if we are the complaining party, to your account email. Both parties will then negotiate in good faith for 60 days. This period is a precondition to filing, and it tolls any applicable limitations period.

2. Binding Arbitration

If informal resolution fails, the dispute is resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator. The seat is Wilmington, Delaware, though either party may appear remotely and a claim under $25,000 may be decided on documents alone.

Fees: we pay the arbitration filing and administrative fees for any claim under $75,000. Each party otherwise bears its own attorneys' fees, unless a statute or the arbitrator's award provides otherwise.

3. Exceptions to Arbitration

Either party may instead:

• Bring an individual claim in small-claims court, if it qualifies there
• Seek injunctive or equitable relief in court to protect intellectual property or confidential information

4. Individual Claims Only

Disputes are brought individually, not as a class, collective, consolidated, or representative action, and the arbitrator may not preside over any form of representative proceeding.

If this paragraph is found unenforceable as to a particular claim, that claim, and only that claim, is severed from arbitration and proceeds in court. The rest of this section survives. In no event will class arbitration be permitted: an unenforceable class waiver removes the claim from arbitration rather than expanding what the arbitrator may hear.

5. Coordinated Filings

If 25 or more similar claims are filed by or with the coordination of the same counsel, the parties will follow the AAA's mass-arbitration supplementary rules, and the claims will be batched in groups of no more than 50 for the appointment of a single arbitrator per batch and a single filing fee per batch. This keeps coordinated filings workable rather than pricing either side out.

6. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles, and excluding the UN Convention on Contracts for the International Sale of Goods. For any dispute not subject to arbitration, the parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, and waive any objection to venue there. Each party waives any right to a jury trial.

We may update these Terms occasionally. We'll notify you of major changes via email. Continuing to use the service means you accept the new terms.

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Sending an email to your registered email address
• Posting a notice within the Services
• Updating the "Last updated" date at the top of this page

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms. If you disagree with the changes, you may cancel your account.

Notice period: We will provide at least 30 days' notice for material changes that affect your rights or obligations.

Standard legal terms: these Terms are the full agreement, you can't transfer your account, and if one part is invalid, the rest still applies.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and RevDesk regarding the Services.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control (e.g., natural disasters, war, pandemics, labor disputes, government actions).

Feedback

If you send us suggestions or feedback about the Services, we may use them without restriction or obligation to you. Feedback is given voluntarily, and we will not treat it as your Confidential Information unless you tell us otherwise in advance. This covers ideas about the product only, and gives us no rights in your Customer Data.

Publicity

We will not use your name or logo in marketing without your prior written consent. If you give consent, you may withdraw it at any time by emailing us, and we will stop using them in new materials and remove them from our website within 30 days.

Export Control and Sanctions

You represent that you are not located in, and are not owned or controlled by anyone located in, a country subject to comprehensive US sanctions, and that you do not appear on any US government restricted-party list. You will not use the Services in violation of US export control or sanctions laws, or to place calls or send messages to destinations those laws prohibit.

Notices

We give you notice by email to your account address, or by posting in the app; either is effective when sent or posted. Keep your account email current, since it is how we reach you. Legal notices to us go to legal@revdesk.com and, for anything requiring formal service, to Cell Labs, Inc., 169 Madison Ave STE 72920, New York, NY 10016.

Survival

Termination does not end everything. The sections on your representations, intellectual property, confidentiality, fees already owed, disclaimers, limitation of liability, indemnification, dispute resolution, and these general provisions all survive, along with any other term that by its nature is meant to.

Relationship of the Parties

The parties are independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship, and neither party may bind the other.

Questions about these Terms? Email us at support@revdesk.com or write to us in New York.

For questions, concerns, or feedback about these Terms of Service, please contact us:

Reaching the Right Inbox

• Legal notices, and arbitration opt-outs: legal@revdesk.com
• Privacy and data-subject requests: privacy@revdesk.com
• Compliance, BAAs, security questionnaires, and abuse reports: compliance@revdesk.com
• Security vulnerabilities: security@revdesk.com

Related documents: Acceptable Use Policy, Sub-processors, Privacy Policy, Affiliate Terms, and the Trust Center.

Note: For technical support issues with your account, please use the in-app support chat or email us with your account details.