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SMS Opt-In & Program Information

Last updated September 1, 2026

  • SMS Program Overview

  • How Users Opt In

  • Message Types & Frequency

  • How to Opt Out

  • Costs & Carrier Information

  • Data & Privacy

  • Contact Information

SMS Program Overview

RevDesk (operated by Cell Labs, Inc.) offers optional customer-care and marketing SMS programs. You may choose customer-care texts during account signup or choose customer-care and marketing categories separately on our public subscription form. This page describes how consent is collected, what messages are sent, and how to opt out.

How Users Opt In

RevDesk collects SMS consent through affirmative web checkboxes. Entering a phone number, accepting account terms, or speaking with RevDesk on a call does not, by itself, authorize any text messages.

Account Signup

On the email account form at revdesk.com/signup?method=email, the optional customer-care SMS checkbox is unchecked by default and separate from the required account Terms and Privacy acceptance. It states:

“I agree to receive recurring customer-care texts from RevDesk, including booking reminders, support replies, account notices, service updates, and security alerts. Message frequency varies, typically 1-5 messages per month. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase.”

You may create an account without selecting this SMS checkbox. When selected, RevDesk records the customer-care consent with your account. Signup does not grant marketing consent.

Public SMS Subscription Form

At revdesk.com/sms-subscribe, you enter your mobile number and choose between two separate SMS-only checkboxes. Both are optional and unchecked by default. The customer-care checkbox states:

“I agree to receive recurring customer-care texts from RevDesk, including booking reminders, support replies, account notices, service updates, and security alerts. Message frequency varies, typically 1-5 messages per month. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase.”

The separate marketing checkbox states:

“I agree to receive recurring marketing texts from RevDesk, including product news, service offers, and promotions. Message frequency varies, typically 1-5 messages per month. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase.”

Each checkbox links directly to this SMS Program Information page, the Privacy Policy, and the SMS Terms. The form may be submitted without selecting either SMS checkbox. RevDesk records only the categories you affirmatively select. Mobile opt-in information is not sold or shared with third parties or affiliates for marketing or promotional purposes.

Message Types & Frequency

RevDesk sends the following types of SMS messages to opted-in users:

  • Appointment reminders: Notifications about upcoming scheduled appointments
  • Booking confirmations: Confirmation when an appointment is scheduled, rescheduled, or cancelled
  • Account alerts: Important account-related notifications such as security alerts or service updates
  • Pre-call notifications: SMS sent before a scheduled AI phone call with relevant details
  • Marketing messages: Product news, service offers, and promotions, only when the separate marketing checkbox was selected

Message frequency varies based on your account activity and scheduled appointments. Typical users receive 1-5 messages per month across the categories they selected.

How to Opt Out

You can stop receiving SMS messages at any time using any of these methods:

  • Reply STOP: Text STOP to any message from RevDesk to immediately unsubscribe
  • Reply HELP: Text HELP for assistance or support information
  • Contact support: Email support@revdesk.com to request removal

After opting out, you will receive a single confirmation message and no further messages will be sent unless you re-subscribe.

Costs & Carrier Information

Message and data rates may apply based on your mobile carrier plan. RevDesk does not charge for SMS messages, but your carrier may apply standard messaging fees.

SMS messages are delivered via major US carriers. Carriers are not liable for delayed or undelivered messages. Service availability may vary by carrier and geographic area.

Data & Privacy

Your mobile phone number and SMS consent data are used exclusively to deliver the RevDesk message categories you selected. Mobile opt-in information is not sold or shared with third parties or affiliates for marketing or promotional purposes.

We share your phone number only with Telnyx, our telephony and SMS delivery provider, solely for the purpose of transmitting messages. Telnyx is contractually prohibited from using your data for any other purpose.

For full details on how we handle your data, see our Privacy Policy and Terms of Service.

Contact Information

If you have questions about our SMS program, contact us:

  • Email: support@revdesk.com
  • Website: revdesk.com
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